Please note that claims for missing parcels must be made within 28 days of placing your order. If the courier misplaces your parcel we will replace the contents of the order once we’ve received your Mail Order Claim Form. WHAT CAN I DO IF THE COURIER MISPLACES MY ORDER? In the unlikely event that your order does not arrive in the estimated time frame please contact us or fill in our enquiry form and we will track your parcel and find out why your ordered hasn’t been delivered. WHAT HAPPENS IF MY PARCEL DOESN’T ARRIVE WITHIN THE ESTIMATED TIME FRAME? Unfortunately, we cannot be held responsible if your parcel goes missing during transit. When placing an order please specify any special requirements you may have. For example, a business, school, hospital etc. If you wish for us to deliver to a work address they need to be registered with the Royal Mail. Just enter the relevant details into the delivery address form. If you wish to post your order to an alternative address you can. POSTING TO AN ALTERNATIVE ADDRESS? NO PROBLEM… Please note that we can’t be held responsible for any delays once the parcel has been passed on to the British Forces Postal Service There are a few restrictions that apply to this service so please read our BFPO Delivery Guide. Yes, this service is classified as UK standard delivery. The above delivery options are available to all UK Mainlands, Northern Ireland, Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Island and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses up to the weight of 2KG.
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